How do I recover a lost item at Roissy Airport?

Whether you're a frequent or occasional traveller, losing a personal item in an environment as busy and vast as Roissy airport can seem like a never-ending nightmare. Confusion, stress and frustration can quickly set in. However, there are specific procedures to facilitate the process of recovering lost items. This article aims to guide you through the process of contacting the lost property department at Roissy airport and the steps required to recover your belongings.

Roissy Airport lost property service

The Roissy Airport Lost Property Department: Your main ally in finding your property. The Roissy Airport Lost Property Department is well organised and equipped to deal with these situations and is ready to help you every step of the way.

Location and contact details of the lost property department

Ideally located for fast, convenient access, The lost property office at Roissy airport is located in Terminal 1, on the arrivals level, gate 1. It is open every day of the week, from 9am to 12pm and from 2pm to 5pm, guaranteeing a daily service for all passengers.

You will need fill in an online loss form which can be accessed directly from the page : https://www.parisaeroport.fr/passagers/services/pour-vous-aider/objets-trouves.

What steps do I need to take?

Accuracy is essential when contacting the lost property service. Details such as the make, model, colour and any other distinctive features of the lost object can make the task of the team in charge much easier.

After having report the loss of your objectstaff will inform you of the steps to follow to recover it. It is important to note that the procedure may vary depending on the object in question and where it has been lost.

Specific object loss scenarios

Some circumstances require a different and specific approach. It is important to remain calm and follow the appropriate procedures to maximise your chances of recovering your possessions.

Items lost on the aircraft or in Terminal 2

If your item has been lost on the plane, the first step is to contact the airline you travelled with. Each airline has its own lost property service and specific procedures for recovering items.

For the lost property in Terminal 2, the TGV station's lost property office on level 4, is the appropriate point of contact. They can be contacted by email at : gare-cdg2-tgv.objets-trouves@parisaeroport.fr.

Items lost on one of our Class'Park shuttles

If you have misplaced an item on one of our shuttles during a transfer to or from Roissy airportWe advise you to contact us as soon as possible by telephone or e-mail. You can find our contact details at the top of the page or in your booking email.

Our drivers, who are used to dealing with forgotten items, drop them off directly at our reception desk. In this way, we set aside lost and found items until their owners are found. Don't forget that quick action is essential in these cases.

Losing something can be a stressful experience, especially when it involves valuable items or important documents. Remain confident, and remember that there are measures in place to help you at this difficult time. With accurate communication and proper follow-up, your lost property may not be lost forever.